Frequently Asked Questions
Everything you need to know about bringing your home to life with digital decorations.
What are digital decorations and how do they work?
Digital decorations are high-quality video files that you can project onto windows, walls, or floors to create immersive holiday and seasonal displays. You simply play the media via a projector, TV, or monitor.
Do I need a special projector for AtmosFX decorations?
No, our digital decorations work with any standard projector, television, or monitor that can play video files via HDMI, USB, or an SD card.
How do I receive my digital download after purchase?
Once your purchase is complete, you will receive an email with a secure link to download your high-definition video files instantly. You can also access them through your account dashboard.
What is the best material for window projections?
For the best results, we recommend using our specialized Projection Material or a semi-translucent white fabric. This allows the image to be visible from the outside while catching the light perfectly.
What is your return policy for digital products?
Due to the nature of digital downloads, we generally do not offer refunds once a file has been downloaded. However, if you experience technical issues, our support team is available to assist with troubleshooting.
Can I use AtmosFX decorations for commercial purposes?
Standard purchases are licensed for private home use only. If you intend to use our decorations for a commercial event, business, or public attraction, please contact us regarding a commercial license.